最近看了瓦工找回即被终止服务的帖子，跑去问了瓦工客服-FranzkafkaYu

如题，发了ticket就该事件就行了咨询，得到的回复如下：

Hello,

Yes, this was a reply I had the misfortune to have to send out earlier today, with a heavy heart. I personally feel really bad for the person whose account we had to terminate.

There was no 'good' way to handle this.
Original owner came to us, stating that they 'cannot login'.
Current owner says the original email on the account was actually their own (clearly a lie because we communicate with the actual owner of that previous email in a parallel ticket).

So we are dealing with two potential liars, and what is at stake? Account/data security/privacy/potential legal consequences of making the wrong decision.

Do we really want do deal with associated risks and the cost of time spent on investigations, communications, etc for a $5/mo plan? The answer is clearly No.

We gave the chance to the current owner to cooperate, we would have worked something out. Instead, current owner starts accusing us of, like you mentioned, 'push more expensive deals for money' etc.

This is very, very sad.

Simple fact is. There are much, much easier ways to go about 'getting more money' if we wanted to achieve that (how about raise prices for all existing clients? Actually, the rationale is there, electricity costs are skyrocketing, CN2 GIA bandwidth went up in price twofold since 2018, etc). We're not doing that, we're honoring the deals, even though from contract law point of view we do not have to. Raising prices would be 100x more effective cost wise than terminating 1-2 old accounts each month (and dealing with the resulting outcry). Well, literally anything else would be better in terms of increasing cash flow than dealing with this.

Anyway, a lot was said on this subject. Our goal is to make sure our clients' accounts stay secure and no one's personal data gets exposed, and at the same time we're not stuck in this endless loop of account theft, resales and subsequent recoveries, and upset clients.

总结一下：
1.当事人的账户的确是被发起了找回，这里强烈谴责这种司马辣鸡骗子

2.可惜当事人没有积极配合瓦工客户，导致瓦工客户决定终止服务，所以在这里猜想一下，如果那位老哥当时配合瓦工客服把事情讲清楚会不会有另外的转机?比如说自己不了解瓦工的Tos，还有购买的交易记录

3.瓦工此举并非是为了清掉老的便宜套餐，主要是为了这一批恼人的客户

热议
推荐楼 louiejordan 4小时前

这种烂机房有什么好抢的

推荐楼 菜单 4小时前

现在没人敢交易瓦工了

3楼 etc小号 4小时前

反正现在谁收瓦工谁脑子有问题

5楼 哆啦美 4小时前

没事，对有钱的人没多大问题，直接高价收带原始邮箱的

6楼 Lost_Scarecrow 4小时前

10个卖瓦工的9个是“注册会员”

谁买谁SB

7楼 spooking 4小时前

看完了觉得瓦工也不容易

8楼 darius 3小时前

这种烂机房有什么好抢的

香港、dc6和软银还是yyds。

9楼 aRNoLD 3小时前

写的比较诚恳

10楼 aipage 3小时前

用不起,也不会买

12楼 Shinjuku 3小时前

看来本人第一时间分析对了，果然是原始人发起找回，才会导致瓦工实在没办法，直接封号得了的处理方式

13楼 脱氧核糖核酸 1小时前

We gave the chance to the current owner to cooperate, we would have worked something out. Instead, current owner starts accusing us of, like you mentioned, 'push more expensive deals for money' etc.
瓦工说给了当前账户控制人机会进行沟通，本来是可能商量出来一个办法的。但是他直接就指控瓦工想要强推高价套餐。

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